Ensure the operational continuity of our agency at the national level under any circumstance, maintaining maximum coordination and information to our clients during a contingency, both on the situation of their operations, and on factors external to our service that could influence their value chain. .

Key Factor of Operational Continuity.

• Scope: Our services are essentially document management, coordination, traceability and information.
• Key factor: Controlled flow of information and documents, managed by people and systems. Integrated automated operational workflow; all the information is in the system and flows in real time.

Key Pillars of Continuity.

• Processes and their highly automated and standardized flows.
• Highly trained personnel in said standardized processes.
• Powerful self-developed computer systems that support automated operation, as well as its visibility and traceability.
• Redundant platform in high availability clusters housed in high security data centers.

Main Characteristics of Continuity of Our Processes.

• The information and traceability of each operation is in the system, in a redundant, managed and supported way. It is NOT on paper or in the head of any employee, nor on PC disks.
• We are certified by the National Customs Service as "Electronic Folder Operators"; All customs documents generated and stored by our agency are digital, authenticated with an advanced electronic signature, and redundantly backed up in high-security data centers. These are accessible online for our key personnel and for our clients.
• The system operates from an external Data Center with a high level of security, and a redundant contingency site.
• Anyone missing from the operation can easily be replaced by another of a similar profile at any time.
• Systems with encrypted access accessible through any Internet connection, even low speed or access through mobile broadband.
• Business continuity sites (alternative offices) prepared to take the operation to them in the event of a claim at our main offices or branches.
• High security encrypted teleworking technological structure.

Ubiquity / Adaptability of Operation in Adverse Conditions.

• Proven ability to quickly and easily set up a contingency office anywhere, even outdoors using our "contingency kits" that allow us to operate wirelessly and remotely through any type of signal via the Internet.
• Additional redundant contingency remote database with update every 15 minutes.
• High availability virtualized HyperV server cluster, redundant dark fiber communication lines, 7x24 critical platform support among other elements.
• Organizational chart accessible via WEB, permanently up to date, with clear replacement procedures for missing personnel.
• Recognized and trained replacement leaders take over the operation in the absence of the owners as indicated in the online Organizational Chart.
• Voice emergency communication:
  • MPLS network provides IP voice/data communication for all our offices.
  • All our key personnel have corporate cell phones.
• The plan is audited annually by the corporate security area of ​​one of our main clients, in which year after year we have maintained a very high rating.

Operational Continuity Success Story.

• Our agency was one of the few companies in Chile that continued to operate after the great earthquake of February 2010 in Santiago and in all ports, including Talcahuano, where the city was completely devastated. Our plan was fully effective. We even provided assistance to clients who were unable to operate at their facilities.

Annual Audit of the Plan.

• The plan is audited annually by the corporate security area of ​​one of our main clients, in which year after year we have maintained a very high rating.